New help guide to better support EV drivers

‍Get the answers you need, faster than ever

We’re excited to announce the launch of our completely redesigned Help Guide, making it easier than ever for customers to find the information they need without having to wait for phone or email support.

The new Help Guide represents a major step forward in customer self-service, featuring over 100 fresh, up-to-date articles designed to help drivers, fleet customers, site hosts and installation partners get quick answers to their questions.

What's New
‍Our enhanced Help Guide introduces several customer-focused improvements:

• Smarter Organisation: A new structure so you'll find relevant information faster, whether you're an individual driver or managing a fleet.
• AI-Powered Quick Answers: Get instant responses as you search, with AI-driven suggestions that point you to the right information immediately.
• Consistent Experience: The Help Guide now features a brand new look and feel that seamlessly aligns with our app, creating a unified Chargefox experience.
• Clearer Communication: We've standardised our terminology throughout all articles, eliminating confusion about technical terms and ensuring consistent, clear guidance.

‍Built for Better Customer Experience

The transformation involved a massive content overhaul to ensure every piece of information serves our customers better and every screenshot has been updated and professionally presented, making step-by-step instructions clearer and easier to follow.

"Getting the right information quickly shouldn't be a challenge for our customers," said Miles Menegon, Principal Product Designer at Chargefox. "This new Help Guide puts the power of self-service directly in our customers' hands, available 24/7."

Just the Beginning

Whilst the new Help Guide represents a significant milestone, Chargefox continues to invest in customer support improvements.

Plans are already underway for additional articles, deeper integration with the Chargefox app and customer portals, and new features to make finding information even easier.

The new Help Guide is available now at support.chargefox.com and can be accessed directly through the Chargefox mobile app.