Careers

Working at Chargefox

We're a young company with big goals.

In 2018 we set out on a mission to create a cleaner future for all Australians by reducing road transport emissions. Today, we’re the largest EV charging network in the country, and every month use of our network reduces carbon emissions by 50 tonnes. The Chargefox App has been downloaded by over 10,000 EV drivers, and we’ve developed partnerships with most major EV manufacturers to offer discounted or free charging to EV owners. We’re breaking down barriers to EV adoption, and have plenty more products and features to roll out in the future.

So, if you’re looking for a chance to join a growing and dynamic start-up then take a look at our current opportunities below. 

There’s a lot happening in the world of e-mobility right now and as the market leader, Chargefox is receiving high volumes of business enquiries via our call centre and website from a diverse range of site hosts and fleet operators.

We’re looking for someone who is skilled and experienced in customer engagement, with the ability to utilise our Zendesk hub to support our customers by answering business queries promptly.

Working closely with the Business Development Manager you will develop a full understanding of the Chargefox platform and our service offerings, in order to accurately inform and recommend the EV charging and fleet solutions that add value to our customers’ activities.

Providing engaging communications and relevant materials following initial calls – and where necessary an introduction to our national hardware/installer partners – is an essential part of the role.

We’re looking for an organised operator who can maintain accurate processes for the tracking of customer activities, and to provide timely customer follow up calls and emails as required.

You’ll also work closely with members of the Chargefox Operations and Technical teams to ensure the efficient onboarding of new customers and their services, setting up accounts and delivering a top-class customer experience

At Chargefox, we are big believers in a pragmatic and agile approach to our work. You will be participating in team rituals including stand-ups, retrospectives, and on-call support.

Chargefox is riding the EV wave, and this is a role with the opportunity to grow and develop with the business. Values really matter (really!), so we’re looking for someone who’s a great fit for ours.

Applications

For any further information regarding the role please contact: nick@chargefox.com

We’re looking for someone with a proven and well developed diagnostic and technical skillset to both onboard new chargers and diagnose problems with existing units. There will also be a requirement to test and evaluate new charge products as they come to market with a view to approving them for use on the Chargefox platform if they meet our requirements. We envisage the person in this role will have a strong IT support capability, knowledge of OCPP, and modem setups.

Spinning off from this technical knowledge is a requirement to assist and support our call centre from time to time to ensure drivers are kept mobile wherever possible, plus ensure technical queries from Site Hosts are also answered promptly via our Zendesk ticketing hub.

You’ll work in collaboration with the CTO and Operations Manager in order to evolve our knowledge base and better equip our call centre to solve customer issues in real-time. Ensuring the call centre has timely business updates and news articles, forms an important part of the role.

Our Chargefox core value on Customer Focus requires empathy for the driver and their experience.

At Chargefox, we are big believers in a pragmatic and agile approach to our work. You will be participating in team rituals including stand-ups, retrospectives, and on-call support if required.

This is a role where there is the opportunity to grow and develop with the business.

For any queries relating to the role, please email Jim Williams, Operations Manager: jim@chargefox.com

Our platform is built in Ruby on Rails and hosted on AWS, and we’re looking for someone to join the team to help us develop it further. Values really matter (really!), so we’re looking for someone who’s a great fit for these – (Customer Focus, Sustainability, Safety, Transparency, Integrity and Collaboration).

We are growing rapidly, so this is an exciting time to join the EV revolution.

Who we’re looking for:

We’re looking for someone with expertise in Rails and AWS who will be able to hit the ground running in delivering features and also will be able to help us evolve our platform for scale. You will also have an opportunity to contribute to our mobile app written in React Native. Remember our value on Customer Focus above? We want to see empathy for the driver and their experience along the way too.

We expect you to know how to build scalable and well architected software solutions. We’re looking for engineers, rather than coders. At Chargefox, we are big believers in a pragmatic and agile approach to software development. You will be participating in team rituals including stand-ups, retrospectives, occasional pair-programming. We are based in Melbourne, so you will be working in our office in the city. Having said that, due to Covid-19 our team has been working remotely since the start of the pandemic and we expect to continue to operate in this way for the foreseeable future. Final home/office work balance yet to be decided, however we acknowledge it will be flexible.

You will have at least 4 years experience working with Ruby and Ruby on Rails, some knowledge of hosting on AWS, not limited to Cloudformation, ElasticBeanstalk and EC2. Knowledge of design patterns and how to build integrated software systems is essential. Experience in React and React Native a bonus, as well as any other frameworks and languages.

Why us?

  • A chance to join a growing and dynamic start-up enabling the uptake of electric vehicles in Australia. This is a unique opportunity to be an integral part of something that is of true value to society.

  • We are fully funded and offer a competitive salary package.

  • A collaborative and supportive environment that will stretch you, but give you a chance to learn from and teach others.

If you think that we sound like a great place to work and you fit the bill, then please get in touch and send through your details.

We look forward to hearing from you.

For any further information regarding the role please contact Rob Mitchell, Chargefox CTO: rob@chargefox.com

Our platform is built in Ruby on Rails and hosted on AWS, and we’re looking for someone to join the team to help us develop it further. Values really matter (really!), so we’re looking for someone who’s a great fit for these – (Customer Focus, Sustainability, Safety, Transparency, Integrity and Collaboration).

We are growing rapidly, so this is an exciting time to join the EV revolution.

Who we’re looking for:

We’re looking for someone with expertise in Rails and AWS who will be able to hit the ground running in delivering features and also will be able to help us evolve our platform for scale. You will also have an opportunity to contribute to our mobile app written in React Native. Remember our value on Customer Focus above? We want to see empathy for the driver and their experience along the way too.

We expect you to know how to build scalable and well architected software solutions. We’re looking for engineers, rather than coders. At Chargefox, we are big believers in a pragmatic and agile approach to software development. You will be participating in team rituals including stand-ups, retrospectives, occasional pair-programming. We are based in Melbourne, so you will be working in our office in the city. Having said that, due to Covid-19 our team has been working remotely since the start of the pandemic and we expect to continue to operate in this way for the foreseeable future. Final home/office work balance yet to be decided, however we acknowledge it will be flexible.

Why us?

  • A chance to join a growing and dynamic start-up enabling the uptake of electric vehicles in Australia. This is a unique opportunity to be an integral part of something that is of true value to society.

  • We are fully funded and offer a competitive salary package.

  • A collaborative and supportive environment that will stretch you, but give you a chance to learn from and teach others.

If you think that we sound like a great place to work and you fit the bill, then please get in touch and send through your details.

We look forward to hearing from you.

For any further information regarding the role please contact Rob Mitchell, Chargefox CTO: rob@chargefox.com

Got another question?

Get in touch or ask us on Twitter.