Chargefox Site Host Terms & Conditions

  1. Your acceptance

      1. These are the terms and conditions (Terms) on which Chargefox Pty Ltd ACN 621 161 215 (referred to as Chargefox, we, our or us) permits site hosts (referred to as you or your) to:

        1. add their charging stations and related equipment to Chargefox’s open-platform network of electric vehicle charging stations and all support network infrastructure and services supplied by Chargefox in respect of the charging stations (Chargefox Network); and

        2. access and use the web portal operated and maintained by Chargefox in respect of the Charging Stations (Chargefox Network Portal), the Chargefox apps which provide access to the Chargefox Network Portal (Chargefox Apps) and the Chargefox website, located at chargefox.com (Website).

      2. By clicking ‘Submit’, you agree and consent to the terms of: 

        1. these Terms; 

        2. the Chargefox Network Terms and Conditions of Use (a copy of which is available here and on our Website); and

        3. the Chargefox Privacy Policy (a copy of which is available here and on our Website). 

      3. Chargefox may from time to time review and update these Terms, the Chargefox Network Terms and Conditions of Use and the Privacy Policy (Policies) to take account of new laws, regulations, products, technology or other relevant changes in circumstances. Your subscription to and use of the Chargefox Network, Chargefox Apps and Website will be governed by the most recent Policies available on the Chargefox Network Portal. By continuing to use the Chargefox Network, Chargefox Apps or Website, you agree to be bound by the most recent Policies. It is your responsibility to check the Chargefox Network Portal regularly for updated versions of these documents.

  2. Chargefox Network Services and Charging Stations

      1. By agreeing to these Terms, you agree and give your consent for the charging stations nominated by you (Charging Stations) to be added to the Chargefox Network.

      2. Commencing on the date on which your first Charging Station is registered and activated on the Chargefox Network and ending on the date on which your subscription is terminated under clause 11 (Term), Chargefox: 

        1. grants to you a non-exclusive, non-transferable, royalty free, personal licence to access and use Chargefox Network Portal in order for you to access certain data in respect of the Charging Stations, regardless of the device from which the portal is accessed, solely for your reasonable business purposes; and

        2. will:

          1. operate, administer and support the network infrastructure in respect of the Chargefox Network, including the Chargefox Network Portal;

          2. provide two RFID charge cards per Charging Station (or a different number as agreed between you and Chargefox); 

          3. provide a help desk facility between 9am–5pm AEST every day other than a Saturday, Sunday or public holiday observed in Victoria, Australia (Business Days); and 

          4. settle and pay to you into the bank account nominated by you, quarterly in arrears, any payments from any person who uses any Charging Station (End Users) in respect of the Charging Stations less the End User Transaction Fee (defined below),

 (Chargefox Network Services). 

      1. Chargefox agrees to provide you with access to an account for personal use of the Chargefox Network for the number of electric vehicles agreed between you and Chargefox. Your use of the Chargefox Network will be governed by the Chargefox Network Terms and Conditions of Use (a copy of which is available here and on our Website). 

      2. You and Chargefox: 

        1. represent and warrant that you have the power and authority to enter into and be bound by these Terms; and

        2. must comply with any and all laws, including any regulation, mandatory code of conduct or judgment (Laws) and maintain all authorisations and licences in respect of the performance of your obligations under these Terms.

      3. You must:

        1. in respect of any Charging Station that has been installed or moved, notify Chargefox in writing within 5 Business Days of such installation or movement and the new address of that Charging Station; 

        2. promptly notify Chargefox of any Charging Station undergoing maintenance, service, repair or replacement, including informing Chargefox of any Charging Station that is non-operational and not intended to be replaced or repaired by you;

        3. use best endeavours to prevent unauthorised access to any of the Chargefox Network Services, including the protection of any login credentials for the access and use of the Chargefox Network Portal, and notify Chargefox of any need to suspend or change any credentials promptly after becoming aware of such a need;

        4. not attempt to gain unauthorised access to the Chargefox Network or the Chargefox Network Services or their related systems networks; 

        5. not interfere with or disrupt the integrity of the Chargefox Network, the Chargefox Network Services, or any third party data contained therein; and

        6. not engage another supplier for the provision of services to the Charging Stations which are the same or similar to the Chargefox Network, Chargefox Network Portal or Chargefox Network Services.

      4. You represent and warrant to Chargefox on each day during the Term that:

        1. you are in compliance with all Laws and have maintained all authorisations and licences required in connection with any Charging Station and any related electric vehicle supply equipment (EVSE), including the installation, operation, maintenance and disposal of any such Charging Station and EVSE; 

        2. you have in place insurance with a reputable insurer for:

          1. public liability for the amount of $20 million concerning one single event; and

          2. such other insurances as are reasonably required for the commercial use of the Charging Stations and their listing on the Chargefox Network Portal; and

        3. the electrical usage to be consumed by your Charging Stations does not violate or otherwise conflict with the terms and conditions of any applicable electrical purchase or other agreement, including any lease, to which you are a party. 

      5. To the maximum extent permitted by law, you agree to hold Chargefox harmless against any liability, claims, proceedings, costs, expenses and damages which Chargefox may suffer or incur as a result of a failure by you to comply with one or more of the following:

        1. Charging Station manufacturer’s instructions;

        2. EVSE manufacturer’s instructions;

        3. Chargefox’s instructions; or 

        4. your obligations under any applicable laws and regulations, 

including, for the avoidance of doubt, any loss, damage, liability, expense, payment or cost, including legal and other professional costs on a full indemnity basis (Loss) arising out of a claim made by an End User in respect of damage caused to them or their electric vehicle, directly or indirectly, by your Charging Station or EVSE. 

      1. Chargefox may modify or update the Chargefox Network Portal without notice.

      2. You agree that all data collected by Chargefox in connection with the operation of the Chargefox Network, including your usage data, will vest and be owned by Chargefox on creation and may be used by Chargefox in its discretion, subject to the terms of Chargefox’s Privacy Policy.

  1. Fees and payment

      1. The fees payable by you include:

        1. the Network Service Fee as set out in your online form;

        2. 5% per annum of any invoiced amount not received by Chargefox by the payment due date in the relevant invoice (Late Payment Fee); and

        3. 5% of any amounts charged to End Users in respect of each Charging Station (End User Transaction Fee),

(together, the Fees).

      1. You must pay the Fees in accordance with these Terms.

      2. Upon receipt of an invoice from Chargefox, you must pay the amounts set out in that invoice by the payment due date set out in that invoice.

      3. If any invoiced Fees are not received by Chargefox by the payment due date in the relevant invoice, Chargefox may charge the Late Payment Fee in respect of that invoice.

      4. If these Terms are terminated in accordance with clause 11:

        1. in the case of clause 11(a) or 11(c), you will not be entitled to any refund of any Fees as a result of such termination; and 

        2. in the case of clause 11(b), Chargefox will refund to you a pro-rata portion of any Fees paid in advance.

  1. Content on Chargefox Network Portal

      1. The content in the Chargefox Network Portal and any other information provided to you is for general information purposes only. You acknowledge and agree that, while Chargefox has attempted to provide accurate information regarding the status of your Charging Stations through the Chargefox Network Portal, such information may change frequently and in no event will Chargefox be responsible for the accuracy, usefulness or completeness of the content in the Chargefox Network Portal, nor does it warrant that any such content is the most current version thereof. Chargefox does not warrant or make any representations as to any third party products or services described or referred to in the Chargefox Network Portal, the Chargefox Apps, on the Website or otherwise. Any use of the content by another person or organisation is at the user’s own risk.

      2. Chargefox may modify any information, including in relation to your Charging Equipment, in the Chargefox Network Portal at its absolute discretion for any reason, without notice. All updates and modifications to the Chargefox Network Portal, Chargefox Apps or the Website will be subject to these Terms and the Chargefox Network Terms and Conditions of Use.

  2. Access to Chargefox Network Portal

      1. Chargefox does not warrant that you will have continuous access to the Chargefox Network Portal, the Chargefox Apps or Website. Chargefox will not be liable if the Chargefox Network Portal, Chargefox Apps or Website are unavailable to you due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply.

      2. Chargefox cannot and does not guarantee the security or confidentiality of these communications or the security of the Chargefox Network Portal, Chargefox Apps or Website.

  3. Taxes

      1. Unless expressly stated otherwise, prices provided by Chargefox under or in connection with these Terms are exclusive of all taxes, imposts, levies, duties, excise and charges, deductions or withholdings, however described and which are imposed by Law (other than any tax imposed on, or calculated having regard to, net income) (Taxes), and you will not be entitled to any additional payment from Chargefox on account of any liability for Taxes incurred in connection with these Terms.

      2. If Chargefox is required by Law to make a deduction or withholding for or on account of any Taxes from a payment, no additional payment will be made to you.

  4. Intellectual property

      1. For the purposes of this clause 7, Intellectual Property Rights means: 

        1. all intellectual property rights throughout the world, including all:

          1. rights in relation to inventions, including patent rights and applications;

          2. all trade names and registered or unregistered trademarks and applications, including service marks (Marks);

          3. copyright and analogous rights;

          4. licences; 

          5. know-how and trade secrets;

          6. proprietary processes and formulae, source and object code, algorithms;

          7. design;

          8. circuit layouts; and

          9. all documentation and media relating to the above, such as, without limitation, manuals and records; and

        2. moral rights.

      2. As between you and Chargefox, Chargefox owns all Intellectual Property Rights in and to: 

        1. any hardware, software, firmware, tools, documentation, reports, data, diagrams, procedures, plans or other material (Material) provided, created or developed by or on behalf of Chargefox in connection with these Terms; and

        2. any modifications or enhancements to such Material, and you assign to Chargefox any modifications or enhancements made by or on behalf of you immediately from creation,

(Chargefox IP).

      1. As between you and Chargefox, Chargefox owns all Material provided, created or developed in connection with these Terms and you and Chargefox agree that no Material may be disseminated to any third party without the prior written consent of Chargefox.

      2. Except as otherwise agreed in writing by Chargefox, you must not:

        1. create derivative works based on any Chargefox Network Service;

        2. access, copy, frame or mirror any part or content of the Chargefox Network Services for any improper purpose, including in order to build a competitive product or service, but which, for the avoidance of doubt, does not include copying or framing on your own intranet or otherwise for its own internal business purposes;

        3. rent, lease, reverse engineer, decompile or disassemble any Chargefox Network Service;

        4. directly, indirectly or take steps to register or apply for, any Chargefox IP or any Intellectual Property Rights substantially similar to any Chargefox IP; and

        5. remove, conceal or cover any Marks used by Chargefox in connection with the Chargefox Network Services or any other markings, labels, legends or Marks installed or placed on any Charging Station or any related EVSE for use in connection with any Charging Station.

      3. Upon termination of your subscription, you must immediately cease all use of any Marks used by Chargefox in connection with the Chargefox Network Services.

  1. Confidentiality

      1. In respect of you and Chargefox, all information (whether oral or written):

        1. about or in connection with the business or affairs of either you or Chargefox (including your related bodies corporate’s operations, administration, finances, customers, contractors or shareholders), disclosed by either you or Chargefox during the course of any discussion between the Parties, oral or written, including any discussions prior to the date of these Terms (Discussions), created by you or Chargefox in connection with the Discussions, or which otherwise becomes known to the other party; or

        2. designated by you or Chargefox as being confidential,

is confidential information (Confidential Information). 

      1. Subject to clause 8(c), you and Chargefox agree to: 

        1. keep strictly confidential all Confidential Information of or relating to the other, including the existence of such Confidential Information;

        2. use or copy the other’s Confidential Information only for the purposes of these Terms; and

        3. ensure that no director, officer, employee, contractor, professional adviser or agent of you or Chargefox, or your related bodies corporate (Representative) or other person who has access to the other party’s Confidential Information through or on behalf of it will use, copy or disclose the other party’s Confidential Information, other than for the purposes of these Terms.

      2. You and Chargefox must, and must ensure that no Representative or other person who has access to the other party’s Confidential Information through or on behalf of it (it and each such Representative or person a Disclosing Party) will, not disclose any Confidential Information of the other party except:

        1. where the Disclosing Party is required to do so by Law;

        2. with the prior written consent of the other party; or

        3. as otherwise expressly permitted under these Terms, 

provided that it will take all reasonable steps to: 

        1. only disclose that part of the Confidential Information which is required or permitted to be disclosed;

        2. as soon as practicable, where the disclosure is required by Law, advise the other party of the requirement placed upon it; and

        3. ensure that any party to whom it discloses the Confidential Information is aware of the confidential nature of the Confidential Information and has agreed to comply with the confidentiality obligations under these Terms.

      1. Within 10 Business Days of termination of your subscription, you and Chargefox must return, destroy or permanently de-identify any of the other party’s Confidential Information in its possession or control, except to the extent and for so long as that Confidential Information is required to be retained for the purposes of Law, litigation and performance of its obligations under these Terms. 

  1. Warranties and consumer guarantees 

      1. Chargefox’s Network Services are provided on an ‘as is’ and ‘as available’ basis. Your use of the Chargefox Network, Chargefox Apps and Website is at your own risk. 

      2. Any representation, warranty, condition, guarantee or undertaking that would be implied in these Terms in relation to any service supplied by Chargefox by legislation, common law, equity, trade, custom or usage is excluded to the maximum extent permitted by law, including any implied warranties of acceptable quality or fitness for a disclosed purpose.

      3. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 (Cth) or any other applicable law that cannot be excluded, restricted or modified by agreement.

  2. Limitations of liability

      1. Chargefox will not be liable to you for any loss or damage to you or your Charging Station, indirect, incidental, special or consequential loss or damage, loss of profits or anticipated profits, economic loss, loss of business opportunity, loss of data, loss of reputation or loss of revenue (irrespective of whether the loss or damage is caused by or relates to breach of contract, tort (including negligence), statute or otherwise) arising in connection with your subscription to and use of the Chargefox Network, the Chargefox Apps, the Website and all links to or from the Website unless, and to the extent that, such damage or loss is directly caused by:

        1. the gross negligence of Chargefox; or 

        2. the fraud or wilful breach by Chargefox of any of its obligations under these Terms,

provided that such loss or damage is reasonably foreseeable and is not caused by something beyond Chargefox’s control (including, for the avoidance of doubt, any act or omission of any third party, any force majeure event, any damage of any kind of your Charging Station or the premises on which the Charging Station is located caused by an End User or otherwise, or any breach by you of these Terms).

      1. Subject to clause 9, to the maximum extent permitted by law, you agree that the maximum aggregate liability of Chargefox for all proven losses, damages and claims arising out of or in connection with these Terms or a supply under these Terms, including liability for breach, in negligence or in tort or for any other common law or statutory action, is limited to the total amount of Fees paid to and received by Chargefox in the calendar year prior to the event giving rise to the claim. 

      2. Neither you nor Chargefox will be liable for any consequential Loss suffered by the other party, including any loss of revenue, profit or anticipated savings, or any loss suffered as a result of business interruption.

      3. Neither you nor Chargefox will be liable for any Loss suffered by the other party, including in respect of any loss of data, as a result of:

        1. electrical outages, power surges, brown-outs, utility load management or any other similar electrical service interruptions whatever the cause;

        2. interruptions in wireless or mobile services;

        3. interruptions to the Chargefox Network attributable to unauthorised intrusions; or

        4. interruptions in services provided by any internet service provider.

  1. Termination

      1. For the purposes of this clause 11, Insolvency Event means, in relation to you or Chargefox, any of the following:

        1. you or Chargefox ceases or takes steps to cease to conduct its business in the normal manner;

        2. you or Chargefox enters into, or resolves to enter into any arrangement, composition or compromise with or assignment for the benefit of its creditors or any class of them;

        3. you or Chargefox is unable to pay its debts when they are due or is deemed to be insolvent under the Corporations Act 2001 (Cth);

        4. a liquidator or provisional liquidator is appointed to you or Chargefox or a receiver, receiver and manager, official manager, trustee or similar official is appointed over any of the assets or undertakings of you or Chargefox;

        5. an application or order is made or a resolution is passed for the winding up of you or Chargefox; or

        6. any act or event analogous or having a substantially similar effect to any of the events specified above.

      2. You or Chargefox may terminate your subscription with at least 3 months’ written notice to the other party.

      3. You or Chargefox may terminate your subscription with immediate effect if:

        1. a material breach of these Terms has been committed by the other party and, where such breach is capable of remedy, that breach has not been rectified within 20 Business Days of receipt of written notice of that breach; or

        2. an Insolvency Event occurs in respect of the other party.

      4. Chargefox may terminate your subscription with immediate effect if you have not paid any Fees due and payable within 20 Business Days of the relevant invoice date.

      5. Without limiting clause 3(e), following termination of your subscription, Chargefox will take reasonable steps to remove your Charging Stations from the Chargefox Network and the Chargefox Network Portal within 5 Business Days of termination. Any amounts charged to End Users in respect of your Charging Stations which have been:

        1. accrued prior to termination but remain unpaid; and

        2. incurred between the date of termination and the Charging Station’s removal from the Chargefox Network,

will be remitted to you, less the End User Transaction Fee, as soon as practicable and in any case within 20 Business Days following termination of your subscription.

  1. Notices

Notices given in relation to these Terms (including any consents or approvals) shall be in writing and given to its recipient by email to the relevant email address provided in the online form, or as otherwise advised by the recipient, receipt of which in each case will be regarded as received on the second Business Day after sending.

  1. General

      1. (Relationship between you and Chargefox) Neither you nor Chargefox must represent yourselves, and must ensure that your Representatives do not represent themselves, as employees or agents of the other.

      2. (Remedies) Both you and Chargefox acknowledge that, in the event of any breach of these Terms by either of you or by any of your representatives, the other party may be entitled to equitable relief, including without limitation, an injunction, in addition to damages.

      3. (Severability) lf a provision of these Terms is wholly or partly invalid or unenforceable, the provision or part will be treated as deleted from these Terms without affecting the validity or enforceability of the remaining provisions. You and Chargefox shall in this event seek to agree within a reasonable time upon a valid and enforceable provision or part of a provision to replace the provision or part of a provision found to be void and unenforceable while maintaining the economic balance between you and Chargefox.

      4. (Exercise and waiver of rights)

        1. The rights or remedies available to you and Chargefox are cumulative and do not affect any other right or remedy of you and Chargefox under these Terms or Law.

        2. Any failure to exercise any right or remedy available to either you or Chargefox, or any partial exercise of any right or remedy does not limit your respective rights to exercise that or any other right or remedy.

        3. Any waiver to these Terms must be done in writing.

      5. (Survival) Clauses 3, 7 – 12 and 13(a) – 13(e) of these Terms will continue to apply following termination of your subscription.

      6. (Set off) Chargefox may set off any amounts payable by you to Chargefox against any amount payable to you by Chargefox.

      7. (Transfer) Neither you nor Chargefox may assign, novate or transfer any of your rights or obligations under your subscription and these Terms without the prior written consent of the other party (which will not be unreasonably withheld).

  2. Interpretation 

    1. In these Terms:

      1. headings and bold type are for convenience only and are not intended to affect the interpretation of these Terms;

      2. where context requires, words in the singular include the plural, and vice versa;

      3. unless expressly stated otherwise, a reference to a clause, schedule or attachment is a reference to a clause, schedule or attachment to these Terms;

      4. any inclusive language is to be interpreted as without limitation;

      5. any consent or approval that may be provided by a party may or may not be provided at that party’s absolute discretion;

      6. a reference to days mean calendar days;

      7. a reference to a document includes all subsequent variations, supplements, replacements or novations of that document;

      8. a reference to a person includes any individual or entity, including partnerships, joint ventures or associations, whether incorporated or unincorporated; and

      9. a reference to any party includes that party’s executors, administrators, substitutes, successors and permitted assigns.

  3. Governing law

      1. These Terms will be governed by and interpreted in accordance with the laws of Victoria, Australia. 

      2. You and Chargefox irrevocably submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria, Australia in respect of any proceedings arising in connection with these Terms. 

  4. Contacting us

If you have questions about the Chargefox Network, the Chargefox Apps, the Website or these Terms, please contact us. Our contact details can be found on our Website.

Need help?

Call us on 1300 518 038